If you’ve ever worked in a customer service role, you know that it can be a challenging test of your patience and professionalism. Those who make their living by working in customer service are on the front lines of any business, representing the company they work for to the public. However, the skills you develop in these types of positions can carry over into just about any other job you work. At Labor Solutions, we encourage all of our temp workers to develop good customer service skills, whether they work with the public or not.

Why Customer Service Skills Matter
The ability to work well with people, even when they are angry, frustrated, or just plain wrong, is a valuable job skill. We at Labor Solutions strive to provide excellent customer service to all of our clients and workers by honing the following skills.

  • Communication. The ability to communicate effectively with all types of individuals is vital because at some point in your career you are going to have to communicate with somebody! Active listening, a firm grasp of oral and written language, and the ability to rephrase when you’re not being understood will aid you enormously in any position.
  • Patience. Customer service often involves dealing with irate people who are already upset about something that has nothing to do with you. You can’t take their ire personally. Learning to be patient with people who are upset can help you cope better with coworkers and supervisors who are dealing with their own frustrations.
  • Problem-solving. Making a customer happy after they’ve had a bad experience with your company is the goal of many customer service interactions. The flexible thinking involved in finding solutions to unique problems will serve you well throughout your career as you find answers where other people only see questions.

Get Real-World Practice
If you need to get more experience developing your customer service skills, contact Labor Solutions. We can help you find a position working in customer service where you can get the experience you need working with the public. This will definitely make you a more desirable employee in the long run!